Kümme aegumatut mõttetera kliendikogemusest

1. Whoever understands the customer best wins.
- Mike Gospe

2. Are you using information for evidence-based decision making, or for decision-based evidence making?
- Joey Fitts

3. It’s hard to do one thing 100% better than everyone, but you can do 100 things 1% better.  It all adds up.
- Jay Steinfeld

4. Never cross a river that is, on average, 4 feet deep.  You will drown.
- Simon Lyons

5. I am the customer experience.
- American Airlines banner as noted by Bruce Temkin

6. 95% of companies collect customer feedback.  Yet only 10% use the feedback to improve, and only 5% tell customers what they are doing in response to what they heard.
- Gartner Group

7. Deal with the world as it is, not how you’d like it to be.
- Jack Welch

8. Hippos are not only the #2 largest source of humans killed by animals, but they also kill ideas, as many companies suffer from Highest Paid Person’s Opinion.
- Joey Fitts

9. Customer service starts where customer experience fails.
-  Chris Zane

10. We had clients that wanted kitchens and we were selling them pots and pans.
- Eric Murphy

Minu TOP3 on 2, 4 ja 9